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Challenge

65% of planners prioritize hybrid; 72% prefer flexible venues; 93% rate sustainability as critical. Ad-hoc AV and inconsistent connectivity across rooms can limit premium pricing opportunities, and event-booking contact centers often operate across cloud and on-premises systems, resulting in limited end-to-end visibility.

Cisco Solution

Webex Suite, Webex Devices, and Room Navigator help standardize collaboration experiences across meeting and event spaces. Wi-Fi 7 plus Meraki QoS capabilities support tiered bandwidth packages. Cisco Spaces provides real-time occupancy insights, while ThousandEyes and Splunk Observability provided visibilities during events.  Webex Contact Center and Splunk Remote Contact Center Analytics help support booking, concierge, and guest service operations.

Business Impact

Meetings and events (M&E) RevPAS increase through premium hybrid packages and more consistent event delivery. Group cancellations decline when venues can reliably support hybrid experiences.  For a median upscale resort, the combined impact can represent seven figures in annual value

Challenge

Legacy roadway infrastructure lacks real-time visibility, forcing transit agencies into a reactive and highly inefficient maintenance model.

 

  • Blind Spots and Reactive Maintenance
    Without continuous asset monitoring, cities cannot predict hardware failures, increasing the risk of service outages and corridor congestion. 
     

  • High Maintenance Overhead
    Manual diagnostics can require up to 70 hours per intersection retiming and as many as 20 truck rolls per day(1).
     

  • Operational Drag and Risk
    Reliance on manual troubleshooting increases operating costs, strains field personnel, and leaves critical roadway assets exposed to physical and cyber vulnerabilities.

Cisco Solution

The Cisco solution platform integrates real-time telemetry with AI-driven predictive maintenance to shift roadway operations from reactive maintenance toward proactive infrastructure management.
 

  • Single-Pane Visibility
    Centralizes intersection health, operational status, and geospatial mapping in a single dashboard.
     

  • Automated Failure Alerts
    Delivers real-time notifications of offline hardware or performance anomalies to reduce mean time to repair (MTTR).
     

  • Predictive Network Analytics
    Analyzes traffic corridor telemetry to detect failure patterns before service disruptions occur.
     

  • Proactive Asset Health
    Continuously monitors hardware conditions to extend equipment lifespans and lower field maintenance costs.

Impact

Deploying the unified Cisco + Splunk asset observability platform eliminates operational drag, driving dramatic cost savings and resilience across municipal infrastructure
 

  • 65% reduction in MTTR
    Automated diagnostics accelerate root-cause identification and incident remediation across field networks.(1)
     

  • 75% reduction in daily truck rolls
    Centralized remote telemetry reduces unnecessary physical dispatches and routine field visits.(1)
     

  • 90% labor efficiency gain
    Automated intersection re-timing reduces manual work, freeing technical staff for strategic infrastructure initiatives.(1)
     

  • Near-zero network outages
    Predictive AI identifies hardware degradation early to help maintain traffic signal uptime.

(1)       [Footnotes]Cisco implementation for city in Texas

USE CASE 9

Use Remote Asset Condition Monitoring and Control to Proactively Manage Roadway Assets 

  • COTA.png
    Columbus, OH 

    The Central Ohio Transit Authority (COTA), which serves the Columbus metropolitan area, wanted to improve operational efficiency with stable, secure communications between its vehicles and office systems. The agency also needed a deployment approach that could reduce time and costs.

    COTA turned to Cisco solutions, including Cisco Catalyst Rugged Series routers, Cisco Catalyst access points, Cisco Industrial Ethernet switches, and Cisco Ultra-Reliable Wireless Backhaul. The new infrastructure provided reliable 5G connectivity, secure remote access for troubleshooting and tracking, and a modular foundation that can expand as needs evolve. The deployment also strengthened security and established a foundation for future integration with smart city and transit technologies.

    “We believe that innovation in transit technology is a key factor in supporting the growth of the Central Ohio region”

    – Sophia Mohr, Chief Innovation and Technology Officer 

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