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Challenge

65% of planners prioritize hybrid; 72% prefer flexible venues; 93% rate sustainability as critical. Ad-hoc AV and inconsistent connectivity across rooms can limit premium pricing opportunities, and event-booking contact centers often operate across cloud and on-premises systems, resulting in limited end-to-end visibility.

Cisco Solution

Webex Suite, Webex Devices, and Room Navigator help standardize collaboration experiences across meeting and event spaces. Wi-Fi 7 plus Meraki QoS capabilities support tiered bandwidth packages. Cisco Spaces provides real-time occupancy insights, while ThousandEyes and Splunk Observability provided visibilities during events.  Webex Contact Center and Splunk Remote Contact Center Analytics help support booking, concierge, and guest service operations.

Business Impact

Meetings and events (M&E) RevPAS increase through premium hybrid packages and more consistent event delivery. Group cancellations decline when venues can reliably support hybrid experiences.  For a median upscale resort, the combined impact can represent seven figures in annual value

Challenge

  • Massive Passenger Surges
    Large-scale events can bring hundreds of thousands of additional daily riders into urban transportation corridors, straining fleet capacity as well as local cellular and transit data networks.
     

  • Elevated Digital Expectations
    Passengers expect reliable, high-speed Wi-Fi, while transit operators depend on connectivity for real-time telemetry, automated ticketing, and live security video throughout the transit route.
     

  • Legacy Network Bottlenecks
    Outdated, low-bandwidth onboard connectivity can create data bottlenecks that reduce vehicle visibility, delay dispatch communications, and degrade the passenger experience during peak demand.

Cisco Solution

The Cisco Connected Roadways solution provides high-availability wireless connectivity and centralized management to maintain continuous fleet operations during peak event surges.
 

  • Dedicated Private 5G/LTE
    Guarantees low-latency connectivity and prioritized bandwidth for moving vehicles, critical telemetry, and onboard systems. 
     

  • Zero-Touch Provisioning (ZTP)
    Allows non-IT field crews to rapidly configure, deploy, and scale connectivity across hundreds of fleet assets without manual setup. 
     

  • Centralized Fleet Orchestration
    Provides a unified dashboard to monitor network health, manage bandwidth, and provision transit assets in real time.
     

  • Multi-Layered Security
    Uses micro segmentation to isolate operational systems and vehicle controls from public passenger Wi-Fi traffic.

Impact

High-availability connectivity can turn buses into secure, connected platforms that improve the passengerexperience and safety while creating new opportunities for revenue.
 

  • Up to 30% ridership growth
    Reliable onboard Wi-Fi and real-time transit updates improve passenger satisfaction and retention. 
     

  • Improved rider and operator safety
    High-throughput connectivity supports continuous live CCTV streaming and rapid emergency dispatch alerts. 
     

  • New Revenue Opportunities
    Onboard Wi-Fi portals can support third-party advertising, location-based promotions, and media sponsorships.

(1) IBM Ponemon – Cost of Data Breach Report 2025

(2) https://www.govloop.com/lessons-learned-from-the-nevada-department-of-transportation

(3) https://www.cisco.com/c/dam/en_us/abm/cisco-tech-day-idaho/

USE CASE 7

Enable Reliable, High-Quality Wireless Connectivity on Buses

  • City of Franklin, Tennessee

    Located south of Nashville, TN, the City of Franklin wanted to accelerate the deployment of emergency vehicles, helping respond to accidents faster and saving lives in the process. Launched in 2024, Franklin’s Emergency Vehicle Preemption Project Connects emergency vehicles from the city’s fire department to roadside sensors that turn traffic signals green when they’re approaching an intersection. “If somebody’s in cardiac arrest or we have a major fire, seconds really do matter,” said Clay Mackey, the city’s fire department captain.
     

    The new emergency vehicle preemption system was built with the help of Cisco Connected Roadway solutions, including Cisco Edge computing solutions, to securely connect the city’s ITS equipment. The system relies on dynamic routing to accurately preempt signals, keeping emergency crews safe and reducing EMS response time by 30% on average. The city is now looking at integrating the system with the fire department of the nearby City of Brentwood.

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